Head of Complaints Office
Certified Senders Alliance

Alexandra Koch-Skiba, attorney at law. Alexandra is the Head of eco’s complaints office. In addition to the hotline’s management, it is her task to support the report handling and to contribute to the CSA, particulary in regard to legal issues. She also represents the hotline at European and national level, e.g. at European Networks, when liaising with law enforcement and other relevant stake­holders, and at events.